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Mystery Shopping -aiheisia linkkejä maailmalta

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Harvard Business Review November 2011: Office Depot's President on How "Mystery Shopping" Helped Spark a Turnaround.  Lue lisää

Mystery shoppers improve frontline housing and homelessness advice (www.guardian.co.uk)  Lue lisää 

Secret shopping in medical tourism: Close the customer service gap, increase revenue (International Medical Travel Journal) Lue lisää


Mystery shopping in health service evaluation (Helen Moriarty, Deborah McLeod, and Anthony Dowell) Lue lisää