Suomeksi | In English

Palvelu 3.0

MSPA Queue Survey 2008

Members of MSPA Europe (The Mystery Shopping Practitioners Association’s European chapter) have conducted a major, pan-European, survey of queues. Mystery Shoppers from 24 countries joined queues in shops, fast food outlets, post offices and banks in an effort to see how long the average customer had to wait in a queue, whether staff did anything to reduce queue lengths, and how well the customer was served when, eventually, they reached the front.