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Tools for building a concept for a successful service product

Service Plus Ltd offers companies a tool with which to monitor the realization of the concept. The feedback from real events and customers’ experiences of service situations is valuable fuel for all those working in the company. The staff is given an objective analysis of their work contribution. Company management can use the feedback to analyse and monitor changes in the product and the service quality of individuals. 

We do Mystery Shopping with real customers, standard Mystery Shopping and store audits. We track customer paths of purchase. We also provide service quality evaluation tools for Contact Centers. 

Our strategy is to be a trusted partner to our clients in creating customer centric sales and service concepts. We deliver tools and metrics for managing this journey!

 

The largest Mystery Shopping organization in the Nordic countries!

In order to keep offering our individual clients superior quality and comprehensive solutions in all Nordic countries the leading suppliers of Mystery Shopping in the Nordic countries have formed a strategic alliance - The Nordic Mystery Shopping Alliance (NMSA).

Serviceplus (Palvelu Plus) Finland

Better Business World Wide Sweden and Iceland

See You AS Norway

Shoptimizer Denmark

 

Press release NMSA